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Nomad the Label AU Help Centre logo

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Shipping Information

SHIPPING RATES AND CONDITIONSWe process all orders between 9am - 5pm AEST Monday - Friday. Your order will be dispatched within 48 hours of payment being received. Your shipping charges will be calculated at time of checkout and will be viewed by you

Where do you ship from?

Orders placed on are dispatched from our warehouse located at Unit 1/7 Bonnal Rd, Erina NSW 2250, Australia. Our warehouse operates Monday to Friday, excluding Public Holidays.

Where do you ship to?

We ship worldwide.

When will my order ship?

We process all orders between 9 am - 5 pm AEST Monday - Friday. Your order will be dispatched within 48 hours of payment being received. All orders are provided with a tracking number.

How much does shipping cost?

Our shipping costs vary by country. Please see below for details:. AUSTRALIAAll items are sent via Australia Post with a tracking ID number.FREE - Postage on orders over $150$9.00 - Regular Postage for orders under $150$12.00 - Express Courier Servic

How long does shipping take?

Domestic Orders. From dispatch, your order should reach you within 3-4 business days with Standard Post. With Express Post, this should reach you within 1-3 business days (2-5 business days for WA, NT, and TAS). Please note these are only estimates p

Do you offer same-day delivery?

Unfortunately, we don’t offer same-day delivery at this time.

Do you offer free shipping?

Yes, we offer free shipping for our customers. Please see the following:. Free shipping for Australian orders over AU$150. Free shipping for New Zealand orders over NZ$165. Free shipping for USA orders over US$100. Free shipping for European orders o

Can I change my shipping information after I’ve placed my order?

Yes, you can contact our Customer Care team at [email protected] to request an update on your shipping address. However, if your order has been shipped, we are unable to edit your shipping address or redirect your order! Please double

My order shipped to the wrong address.

If your order is shipped and delivered to an address you did not mean to ship it to, unfortunately we are unable to replace it. Please reach out to any contacts you know at or near that address to arrange the redirection of your package to your most

Will I be charged duties/customs fees on international orders?

The potential occurrence of import or customs charges depends on the value of your order and the destination country. These charges are imposed by the destination country, and unfortunately, we do not have control over, or the ability to estimate any

My package shows ‘delivered’ but I did not receive it.

Please reach out to us at [email protected] if your order has been marked as ‘delivered’ but you have not received it. Please note that in some cases, parcels can get marked as ‘delivered’ on the tracking but still take a couple of da

My items arrived damaged.

We are so sorry you received a damaged item. Our Customer Care team would be happy to assist you with a solution within 30 days of purchase. The item must be unworn, with the hang tags attached. Please email us [email protected] at wi

Do you ship to a P.O. box?

Yes, we send all parcels via Australia Post. You can enter a PO Box at checkout.

Do you offer Click & Collect?

Unfortunately, we don’t offer this service at the moment.