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Nomad the Label AU Help Centre

Your shipping charges will be calculated at time of checkout and will be viewed by you prior to payment. All orders are provided with a tracking number.If you&apos;re shopping from the US or EU, we recommend visiting our dedicated store at&#xA0;<a href="https://nomadthelabel.com/">nomadthelabel.com</a>&#xA0;for localised shipping and returns information. AUSTRALIAAll items are sent with a tracking ID number. FREE Postage on orders over $200 $9.00 - Regular Postage for orders under $200 $12.00 - Express Postage via TGE Priority Express INTERNATIONAL SHIPPING<div dir="ltr" align="left"><table><tbody><tr><td>Country</td><td>Local currency</td><td>Shipping cost</td><td>Free shipping threshold</td><td>Taxes &amp; Duties</td></tr><tr><td>Canada</td><td>CAD</td><td>$10</td><td>$180</td><td>Partially Included</td></tr><tr><td>Hong Kong</td><td>HKD</td><td>$60</td><td>$1000</td><td>Included</td></tr><tr><td>Japan</td><td>JPY</td><td>&#xA5;1750</td><td>&#xA5;19000</td><td>Included</td></tr><tr><td>Malaysia</td><td>MYR</td><td>60</td><td>600</td><td>Included</td></tr><tr><td>Singapore</td><td>SGD</td><td>$10</td><td>$170</td><td>Included</td></tr><tr><td>New Zealand</td><td>NZD</td><td>$20</td><td>$220</td><td>Included</td></tr><tr><td>ROW</td><td>USD</td><td>$10</td><td>$130</td><td>Pre-pay available</td></tr></tbody></table></div>

Your shipping charges will be calculated at time of checkout and will be viewed by you prior to payment. All orders are provided with a tracking number. If you're shopping from the US or EU, we recommend visiting our dedicated store at nomadthelabel.

How much does shipping cost?

Shipping

Where do you make your products?

What materials are your products made of?

How do I know what size to choose?

Where are your sizing charts?

What if I'm in between sizes?

Do you sell in-store?

What are your bestsellers?

Can you tell me when something is restocked?

Where are the care instructions for my product?

I am not satisfied with your products

How do I leave a product review?

Products & Sizing

How do I track my order?

How to edit my order?

My tracking number isn’t working.

I didn't receive an order confirmation email.

Where can I find updates about my order?

Something is missing from my order.

Can I change/cancel my order?

Can I place an order over the phone?

Orders

Shipping Information

Where do you ship from?

Where do you ship to?

When will my order ship?

How long does shipping take?

Do you offer same-day delivery?

Do you offer free shipping?

Can I change my shipping information after I’ve placed my order?

My order shipped to the wrong address.

Will I be charged duties/customs fees on international orders?

My package shows ‘delivered’ but I did not receive it.

My items arrived damaged.

Do you ship to a P.O. box?

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What is your returns & exchange policy?

How can I return an item?

Can I return a sale item?

Can I return a pre-order item?

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Is it possible to exchange my item for a different size/colour/style?

My items arrived damaged, what should I do now?

If I am returning an item for a refund, how much will the refund be?

When will I receive my refund?

Returns & Exchange

Which payment types do you accept?

Do you offer "Buy Now Pay Later" payment options?

How do I pay with PayPal?

Are there any surcharges?

How do I change the currency?

Payment

How do I wash my items?

How do I find out the fabric composition of a product?

How to prevent shrinking and stretching

Garment Care

What are your sustainability practices?

What do you mean by 'Natural Fibres'?

What is AirRobe?

What is special about your packaging?

Sustainability

Do you offer gift cards?

How long are gift cards valid?

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Do you sell physical gift cards?

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Do you offer gift-wrapping options?

Gift Cards

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What is a pre-order?

Do you sell wholesale?

How to create a wishlist

How to book a try-on session

General FAQs

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Country	Local currency	Shipping cost	Free shipping threshold	Taxes & Duties
Canada	CAD	$10	$180	Partially Included
Hong Kong	HKD	$60	$1000	Included
Japan	JPY	¥1750	¥19000	Included
Malaysia	MYR	60	600	Included
Singapore	SGD	$10	$170	Included
New Zealand	NZD	$20	$220	Included
ROW	USD	$10	$130	Pre-pay available

How much does shipping cost?Updated 8 days ago