Nomad the Label AU Help Centre logo
Nomad the Label AU Help Centre logo

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My items arrived damaged.Updated 4 months ago

We are so sorry you received a damaged item. Our Customer Care team would be happy to assist you with a solution within 30 days of purchase. The item must be unworn, with the hang tags attached.

Please email us [email protected] at with the following information:

1. A photo of the damage

2. A photo of the front of the item for identification

3. A photo of the tag for sizing

4. Your order number

My package is lost. 

We experience an extremely low incidence of truly lost packages, so your package is almost certainly not lost.

If you received your shipping confirmation email, and your tracking number indicates that your package was scanned, but has not been updated at all in over 3 business days, please reach out to us via email at [email protected] or phone at +61 480 413 376, and we may submit a follow-up inquiry on your behalf.

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