Nomad the Label AU Help Centre logo
Nomad the Label AU Help Centre logo

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General FAQs

How to create an account?

Please click this link to create a new account:

I can't log into my account.

We do recommend you try our password reset option. If you are still having any issues please reach out to our Customer Care team at [email protected].

I forgot my password, what should I do?

To reset your password, please visit the login page and click the "Forgot Password?" link underneath the login box. If you're unable to reset your password, it's likely you don't have an account with us yet. Please create an account and then you'll b

My password doesn't work.

If your password doesn’t work, please try to reset your password by clicking the ‘Forgot Password’ link. If you are still having any issues please reach out to our Customer Care team at [email protected].

I'm having trouble with your website.

We apologize for any difficulties you may be experiencing with our website. To help resolve the issue, we recommend clearing your website cache and trying a different browser. If the problem persists, please don't hesitate to reach out to our Custome

How can I delete my account?

If you want to delete your account, please email us at [email protected], and we will be happy to assist you.

How can I subscribe to your newsletter?

Please click this link to sign up for our newsletter: Once you become a subscriber, you’ll be the first to know about our new arrivals, sales and promotions. You will also receive a 10% welcome dis

How can I redeem a discount code?

You can enter your discount code in the ‘Discount code or gift card’ checkbox at checkout. Then, click Apply and your discount will be deducted from the total. Please note that will only be able to use one discount code per order.

My discount code is not working.

If your discount code isn't working, please double-check that it hasn't expired and meets all of the conditions of the code. If you have any questions, please email [email protected] and we'd be happy to look into it for you!

Does my discount code have exclusions?

Discount codes cannot be used on Sale items and cannot be combined with other sales and promotions. Discount codes are limited to one per order.

How do I unsubscribe from your mailing list?

There is always an unsubscribe link at the bottom of all of our marketing emails. Simply scroll to the bottom of the email and click the "Unsubscribe" link. Also, there is always an unsubscribe link in all of our marketing SMS texts. Simply click the

Do you sell wholesale?

At the moment we are not on-boarding wholesale accounts, but feel free to reach out to us at [email protected] if you think you might be a good fit for a future partnership.

Do you have a loyalty program?

At the moment, we don't have a loyalty program in place. However, we do have special and exclusive offers available for our VIP customers. To join our VIP group and receive these benefits, you can subscribe to our newsletter using this link: https://

How to create a wishlist

Wishlist allows you to keep track of all of your favourites and shopping activities whether you're on your computer, phone, or tablet. You won't have to waste time searching all over again for that item you loved on your phone the other day - it's al

How to book a try-on session

Thank you for your interest in visiting the Lounge and engaging in a 60-minute try-on experience with us. Please follow the steps below to book your try-on session. Step 1: Take your time to browse our online store and select up to 10 styles you woul