What is a pre-order?Updated 2 months ago

What is a pre-order?

A pre-order allows you to secure an item before it arrives at our warehouse. These pieces are currently in production or on their way, and by ordering in advance, you ensure you will not miss out. Pre-order items typically ship within 4 to 6 weeks, or as indicated on the product page.

When will my pre-order item ship?

Each pre-order item has an estimated shipping timeframe listed on its product page. Once you have placed your order, you will receive an order confirmation email, followed by a shipping notification as soon as your item is on its way. 

If you don’t receive these updates, please check your spam or junk folder, or reach out to our Customer Care Team at [email protected] or via live chat on our website.

What if I order both in-stock and pre-order items?

You’re welcome to order both together. In most cases, your full order will be shipped once the pre-order item becomes available. You’ll receive a confirmation when your pre-order is secured and another email with tracking details once everything is on its way to you.

For larger orders of three or more items, we may ship the available items first and send your pre-order separately once it arrives at our warehouse. If this applies to your order, we’ll keep you updated every step of the way.

Can I cancel my pre-order?

If you change your mind, simply email us at [email protected] as soon as possible, and our team will be happy to assist you.