Orders

How do I track my order?

Once your order has been processed and shipped, you can expect to receive a Shipping Confirmation email containing a tracking link. You can click that link to track your order.

My tracking number isn’t working.

We ship orders via Australia Post and DHL Express. Sometimes it can take up to 24 hours (Australia Post) and up to 48 hours (DHL Express) for tracking updates to appear after an order has shipped. If 48 hours have passed and you still do not see trac

I didn't receive an order confirmation email.

We're sorry to hear you didn't receive a confirmation email for your order. Sometimes these emails can end up in your spam folder or junk inbox, so that may be what occurred with your confirmation. Please check in those locations and if you're still

Where can I find updates about my order?

You can check the status of your order by clicking our live chat bubble and clicking ‘Track and manage my orders’. If you have a Nomad The Label account, you can also check the status of your order by logging into your account > Order History.

Something is missing from my order.

We're sorry to hear that you didn't receive your full order!. We occasionally experience inventory discrepancies that might cause orders to short-ship. We do our best to reach out to customers to inform them of this as soon as we're aware. If you've

Can I change/cancel my order?

While you’re browsing and shopping on our website, you have the flexibility to change your order by removing or updating items in your cart. However, please note that once your order is in our system, we strive for immediate dispatch to ensure you re

Can I place an order over the phone?

We don't take payment information over the phone, but we can create a draft invoice for you. Feel free to give us a call at our toll-free number to speak with our Customer Care team. Phone number: +61 480 413 376. Phone hours: Monday - Friday 9 am -