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Nomad the Label AU Help Centre

<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We ship orders via Australia Post and DHL Express. Sometimes it can take up to 24 hours (Australia Post) and up to 48 hours (DHL Express) for tracking updates to appear after an order has shipped.&#xA0;<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If 48 hours have passed and you still do not see tracking updates, please email&#xA0;<a href="mailto:customercare@nomadthelabel.com.au" style="text-decoration:none;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">customercare@nomadthelabel.com.au</a><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;or call us at +61 480 413 376 and we will assist you.

We ship orders via Australia Post and DHL Express. Sometimes it can take up to 24 hours (Australia Post) and up to 48 hours (DHL Express) for tracking updates to appear after an order has shipped. If 48 hours have passed and you still do not see trac

My tracking number isn’t working.

Orders

Where do you make your products?

What materials are your products made of?

How do I know what size to choose?

Where are your sizing charts?

What if I'm in between sizes?

Do you sell in-store?

What are your bestsellers?

Can you tell me when something is restocked?

Where are the care instructions for my product?

I am not satisfied with your products

How do I leave a product review?

Products & Sizing

How do I track my order?

I didn't receive an order confirmation email.

Where can I find updates about my order?

Something is missing from my order.

Can I change/cancel my order?

Can I place an order over the phone?

Shipping Information

Where do you ship from?

Where do you ship to?

When will my order ship?

How much does shipping cost?

How long does shipping take?

Do you offer same-day delivery?

Do you offer free shipping?

Can I change my shipping information after I’ve placed my order?

My order shipped to the wrong address.

Will I be charged duties/customs fees on international orders?

My package shows ‘delivered’ but I did not receive it.

My items arrived damaged.

Do you ship to a P.O. box?

Do you offer Click & Collect?

Shipping

What is your returns & exchange policy?

How can I return an item?

Can I return a sale item?

Can I return a pre-order item?

Can I exchange for an item that is sold out?

Is it possible to exchange my item for a different size/colour/style?

My items arrived damaged, what should I do now?

If I am returning an item for a refund, how much will the refund be?

When will I receive my refund?

Returns & Exchange

Which payment types do you accept?

Do you offer "Buy Now Pay Later" payment options?

How do I pay with PayPal?

Are there any surcharges?

How do I change the currency?

Payment

How do I wash my items?

How do I find out the fabric composition of a product?

How to prevent shrinking and stretching

Garment Care

What are your sustainability practices?

What do you mean by 'Natural Fibres'?

What is AirRobe?

What is special about your packaging?

Sustainability

Do you offer gift cards?

How long are gift cards valid?

Can I exchange a gift card for cash?

Do you sell physical gift cards?

Will the recipient of my gift see the price?

Do you offer gift-wrapping options?

Gift Cards

How to create an account?

I can't log into my account.

I forgot my password, what should I do?

My password doesn't work.

I'm having trouble with your website.

How can I delete my account?

How can I subscribe to your newsletter?

How can I redeem a discount code?

My discount code is not working.

Does my discount code have exclusions?

How do I unsubscribe from your mailing list?

Do you sell wholesale?

Do you have a loyalty program?

How to create a wishlist

How to book a try-on session

General FAQs

My tracking number isn’t working.Updated 7 months ago