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Nomad the Label AU Help Centre

<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We apologise if an item you receive is not in perfect condition. Please email an image of the garment with detailed information to&#xA0;<a href="mailto:customercare@nomadthelabel.com.au" style="text-decoration:none;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">customercare@nomadthelabel.com.au</a><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;for consideration.<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We will meet our obligations under the Australian Consumer Law or similar legislation, including a replacement, refund or store credit, depending on available inventory. We have a 30-day faulty claim period for all our garments. Please note that this excludes general wear and tear.<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Please see our&#xA0;<a href="https://www.nomadthelabel.com.au/pages/returns-policy" style="text-decoration:none;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Returns Policy</a><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;for more information.

We apologise if an item you receive is not in perfect condition. Please email an image of the garment with detailed information to customercare@nomadthelabel.com.au for consideration. We will meet our obligations under the Australian Consumer Law or

My items arrived damaged, what should I do now?

Returns & Exchange

Where do you make your products?

What materials are your products made of?

How do I know what size to choose?

Where are your sizing charts?

What if I'm in between sizes?

Do you sell in-store?

What are your bestsellers?

Can you tell me when something is restocked?

Where are the care instructions for my product?

I am not satisfied with your products

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Products & Sizing

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Orders

Shipping Information

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Where do you ship to?

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My order shipped to the wrong address.

Will I be charged duties/customs fees on international orders?

My package shows ‘delivered’ but I did not receive it.

My items arrived damaged.

Do you ship to a P.O. box?

Do you offer Click & Collect?

Shipping

What is your returns & exchange policy?

How can I return an item?

Can I return a sale item?

Can I return a pre-order item?

Can I exchange for an item that is sold out?

Is it possible to exchange my item for a different size/colour/style?

If I am returning an item for a refund, how much will the refund be?

When will I receive my refund?

Which payment types do you accept?

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Are there any surcharges?

How do I change the currency?

Payment

How do I wash my items?

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How to prevent shrinking and stretching

Garment Care

What are your sustainability practices?

What do you mean by 'Natural Fibres'?

What is AirRobe?

What is special about your packaging?

Sustainability

Do you offer gift cards?

How long are gift cards valid?

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Do you offer gift-wrapping options?

Gift Cards

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Do you sell wholesale?

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How to create a wishlist

How to book a try-on session

General FAQs

My items arrived damaged, what should I do now?Updated 7 months ago