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Nomad the Label AU Help Centre

<span id="isPasted" style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Unfortunately, we are unable to offer exchanges for a size that is sold out as we do not guarantee that every product will be restocked. Additionally, we offer returns and refunds for full-priced items placed within 30 days.<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Please see our&#xA0;<a href="https://www.nomadthelabel.com.au/pages/returns-policy" style="text-decoration:none;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Returns Policy</a><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;for more information.

Unfortunately, we are unable to offer exchanges for a size that is sold out as we do not guarantee that every product will be restocked. Additionally, we offer returns and refunds for full-priced items placed within 30 days. Please see our Returns Po

Can I exchange for an item that is sold out?

Returns & Exchange

Where do you make your products?

What materials are your products made of?

How do I know what size to choose?

Where are your sizing charts?

What if I'm in between sizes?

Do you sell in-store?

What are your bestsellers?

Can you tell me when something is restocked?

Where are the care instructions for my product?

I am not satisfied with your products

How do I leave a product review?

Products & Sizing

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My tracking number isn’t working.

I didn't receive an order confirmation email.

Where can I find updates about my order?

Something is missing from my order.

Can I change/cancel my order?

Can I place an order over the phone?

Orders

Shipping Information

Where do you ship from?

Where do you ship to?

When will my order ship?

How much does shipping cost?

How long does shipping take?

Do you offer same-day delivery?

Do you offer free shipping?

Can I change my shipping information after I’ve placed my order?

My order shipped to the wrong address.

Will I be charged duties/customs fees on international orders?

My package shows ‘delivered’ but I did not receive it.

My items arrived damaged.

Do you ship to a P.O. box?

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Shipping

What is your returns & exchange policy?

How can I return an item?

Can I return a sale item?

Can I return a pre-order item?

Is it possible to exchange my item for a different size/colour/style?

My items arrived damaged, what should I do now?

If I am returning an item for a refund, how much will the refund be?

When will I receive my refund?

Which payment types do you accept?

Do you offer "Buy Now Pay Later" payment options?

How do I pay with PayPal?

Are there any surcharges?

How do I change the currency?

Payment

How do I wash my items?

How do I find out the fabric composition of a product?

How to prevent shrinking and stretching

Garment Care

What are your sustainability practices?

What do you mean by 'Natural Fibres'?

What is AirRobe?

What is special about your packaging?

Sustainability

Do you offer gift cards?

How long are gift cards valid?

Can I exchange a gift card for cash?

Do you sell physical gift cards?

Will the recipient of my gift see the price?

Do you offer gift-wrapping options?

Gift Cards

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My discount code is not working.

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Do you sell wholesale?

Do you have a loyalty program?

How to create a wishlist

How to book a try-on session

General FAQs

Can I exchange for an item that is sold out?Updated 6 months ago