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Nomad the Label AU Help Centre

<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We provide a&#xA0;<a href="https://www.nomadthelabel.com.au/pages/size-guide" style="text-decoration:none;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">standard size chart</a><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;as a measurement guide and international size conversion for our customers to see what size suits them best. Each product also includes a detailed description of the garment plus fit/size suggestions.<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Additional information about each item will be in the description, including the height and measurements of the model in the product image. If you still have any questions about finding your size, please contact us through our&#xA0;<a href="https://www.nomadthelabel.com.au/pages/contact" style="text-decoration:none;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Contact Form</a><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;or live chat.

We provide a standard size chart as a measurement guide and international size conversion for our customers to see what size suits them best. Each product also includes a detailed description of the garment plus fit/size suggestions. Additional infor

Where are your sizing charts?

Products & Sizing

Where do you make your products?

What materials are your products made of?

How do I know what size to choose?

What if I'm in between sizes?

Do you sell in-store?

What are your bestsellers?

Can you tell me when something is restocked?

Where are the care instructions for my product?

I am not satisfied with your products

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Can I place an order over the phone?

Orders

Shipping Information

Where do you ship from?

Where do you ship to?

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Can I change my shipping information after I’ve placed my order?

My order shipped to the wrong address.

Will I be charged duties/customs fees on international orders?

My package shows ‘delivered’ but I did not receive it.

My items arrived damaged.

Do you ship to a P.O. box?

Do you offer Click & Collect?

Shipping

What is your returns & exchange policy?

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Is it possible to exchange my item for a different size/colour/style?

My items arrived damaged, what should I do now?

If I am returning an item for a refund, how much will the refund be?

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Returns & Exchange

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Do you offer "Buy Now Pay Later" payment options?

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Are there any surcharges?

How do I change the currency?

Payment

How do I wash my items?

How do I find out the fabric composition of a product?

How to prevent shrinking and stretching

Garment Care

What are your sustainability practices?

What do you mean by 'Natural Fibres'?

What is AirRobe?

What is special about your packaging?

Sustainability

Do you offer gift cards?

How long are gift cards valid?

Can I exchange a gift card for cash?

Do you sell physical gift cards?

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Do you offer gift-wrapping options?

Gift Cards

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My discount code is not working.

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Do you sell wholesale?

Do you have a loyalty program?

How to create a wishlist

How to book a try-on session

General FAQs

Where are your sizing charts?Updated 7 months ago