Not finding what you're looking for? Please kindly fill out our Contact Form, and our team will be in touch with you soon to assist.

We're here to help 08:00 AM - 04:00 PM AEDT, Monday - Friday (excluding Public Holidays).

Please feel free to give us a call during business hours

Terms of Service

Terms & Conditions

Back to Shop

My Account

Nomad the Label AU Help Centre

<p dir="ltr" id="isPasted" style="line-height:1.38;margin-top:6pt;margin-bottom:10pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">No. Currently, we are selling online only.</span></p>

No. Currently, we are selling online only.

Do you sell in-store?

Products & Sizing

Where do you make your products?

What materials are your products made of?

Can you tell me when something is restocked?

I am not satisfied with your products

How do I leave a product review?

How do I track my order?

How to edit my order?

My tracking number isn’t working.

I didn't receive an order confirmation email.

Where can I find updates about my order?

Something is missing from my order.

Can I place an order over the phone?

Orders

Shipping Information

Where do you ship from?

When will my order ship?

How much does shipping cost?

How long does shipping take?

Do you offer same-day delivery?

Can I change my shipping information after I’ve placed my order?

My order shipped to the wrong address.

My package shows ‘delivered’ but I did not receive it.

My items arrived damaged.

Do you ship to a P.O. box?

Do you offer Click & Collect?

Shipping

What is your returns & exchange policy?

How can I return an item?

Can I return a pre-order item?

My items arrived damaged, what should I do now?

If I am returning an item for a refund, how much will the refund be?

When will I receive my refund?

Returns & Exchange

Which payment types do you accept?

Do you offer "Buy Now Pay Later" payment options?

How do I pay with PayPal?

Are there any surcharges?

How do I change the currency?

Payment

What are your sustainability practices?

What do you mean by 'Natural Fibres'?

What is AirRobe?

What is special about your packaging?

Sustainability

Do you offer gift cards?

How long are gift cards valid?

Can I exchange a gift card for cash?

Do you sell physical gift cards?

Will the recipient of my gift see the price?

Do you offer gift-wrapping options?

Gift Cards

How to create an account?

I can't log into my account.

I forgot my password, what should I do?

My password doesn't work.

I'm having trouble with your website.

How can I delete my account?

How can I redeem a discount code?

My discount code is not working.

Does my discount code have exclusions?

How do I unsubscribe from your mailing list?

What is a pre-order?

Do you sell wholesale?

How to create a wishlist

How to book a try-on session

General FAQs

Do you sell in-store?Updated 4 months ago